9u777 Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how we collect, use, and protect your data.
1. Introduction and Applicability
9u777 ("we", "our", "platform") operates an online casino and betting service for users in Bangladesh. This Privacy Policy document explains how we collect your personal information, the purposes for which we use it, how long we retain it, and when we share it with third parties.
By registering or managing an account on the 9u777 website (https://9u777.cam) or mobile platform, you agree to all the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.
This policy applies to all registered members, guest browsers, and anyone who contacts us. Users under the age of 21 are not permitted to use this platform.
Table of Contents
- 1. Introduction and Applicability
- 2. Information We Collect
- 3. How We Collect Information
- 4. How We Use Information
- 5. Data Retention and Security
- 6. Sharing Information with Third Parties
- 7. Cookies and Tracking Technologies
- 8. Your Rights and Choices
- 9. Children's Privacy
- 10. Changes to This Policy
- 11. Contact Us
2. Information We Collect
9u777 collects only the information necessary to provide our services, manage accounts, and meet legal obligations. The different types of information are described in detail below.
2.1 Personal Identification Information
- Full name (in Bengali and English)
- Date of birth (for age verification — minimum 21 years)
- National ID (NID) or passport number (for KYC process)
- Email address
- Mobile number (for verifying bKash / Nagad / Rocket accounts)
2.2 Financial Information
- Mobile banking number (bKash, Nagad, Rocket)
- Transaction history — records of deposits and withdrawals
- Account balance and bonus history
Important: We do not store any credit card or debit card information. All financial transactions are handled through mobile banking.
2.3 Usage Data
- IP address and device type
- Browser type and operating system
- Pages visited on the platform and time spent
- Gaming history and betting patterns
- Login time and location data
3. How We Collect Information
Registration Form
When creating an account, you voluntarily provide your name, email, and mobile number. This information is stored directly on our secure servers.
Automatic Collection
When you use the platform, usage data is automatically collected through cookies, log files, and tracking technologies.
Payment Processing
When you make transactions through bKash, Nagad, and Rocket, we receive transaction confirmation data from the payment gateway.
KYC Verification
For large withdrawals or account verification, we verify your national ID or passport information.
4. How We Use Information
9u777 uses your information only for the specific purposes listed below. We never sell your information or use it for unauthorised purposes.
4.1 Service Operations
- Account creation and management
- Processing deposits and withdrawals
- Managing bonuses and promotions
- Maintaining gaming history and transaction records
- Providing live chat and email support
4.2 Security and Fraud Prevention
- Protection against unauthorised access to accounts
- Detecting and preventing suspicious transactions
- Investigating multiple accounts or fraudulent activity
- Compliance with anti-money laundering (AML) regulations
4.3 Responsible Gaming
We analyse your gaming patterns to identify addiction risks and, where needed, offer the option to set voluntary limits or self-exclude. Visit our Responsible Gaming page to learn more.
4.4 Communication and Notifications
- Transaction confirmations and account updates
- Promotional offers (only if you have given your consent)
- Important security alerts
- Notice of policy changes
5. Data Retention and Security
9u777 uses SSL/TLS encryption to secure all data transfers. Data stored on our servers is protected with advanced encryption methods.
5.1 Technical Security Measures
- Encryption: All data is encrypted both in transit and at rest
- Firewall: Multi-layer network security is in place
- Two-step verification: An additional verification layer when logging into your account
- Regular audits: Periodic security audits to identify vulnerabilities
- Restricted access: Only authorised staff can view personal information
5.2 Data Retention Period
We retain your information for as long as your account remains active. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations such as AML compliance, tax records, and dispute resolution.
In the event of a data breach, we will notify affected users as quickly as possible and take the necessary remedial action.
6. Sharing Information with Third Parties
9u777 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances.
6.1 Service Provider Partners
We work with trusted partners to manage our technology infrastructure, payment processing, and game software. Only the information necessary to provide services is shared with these partners, and they are also bound to uphold our privacy standards.
6.2 Payment Processing
To complete transactions through bKash, Nagad, and Rocket, the necessary financial information is shared with these payment providers. These providers are governed by their own privacy policies.
6.3 Legal Obligations
We may be required to provide relevant information to the appropriate authorities in response to court orders, government investigations, or legal proceedings. In such cases, we will only provide the minimum amount of information legally required.
6.4 Business Transfers
In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new owner. We will notify you in advance if this occurs.
7. Cookies and Tracking Technologies
The 9u777 website uses various types of cookies and tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
Essential Cookies
These cookies are essential for maintaining login sessions and managing security features. They cannot be disabled.
Functionality Cookies
These cookies are used to remember your preferences such as language and game settings. They help personalise your experience.
Analytics Cookies
These help analyse and improve the performance of the platform. Collected data is processed anonymously.
Managing Cookies
You can delete or block cookies at any time through your browser settings. However, this may affect some features of the platform.
8. Your Rights and Choices
As a 9u777 user, you have several important rights regarding your personal information. Contact us to exercise these rights.
8.1 Right to Access
You can request a copy of the information we hold about you at any time. We will provide it within 30 days of receiving your request.
8.2 Right to Rectification
If any of your information is incorrect or incomplete, you can have it corrected. This can be done directly through your account settings or by contacting support.
8.3 Right to Erasure
In certain circumstances, you can request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.
8.4 Right to Opt Out of Marketing
If you do not wish to receive promotional emails and notifications, you can opt out at any time. This can be done through the "Notification Preferences" option in your account settings or by contacting the support team directly.
8.5 Right to Data Portability
You may request to receive your data in a machine-readable format and to have it transferred to another service.
9. Children's Privacy
9u777 strictly does not allow anyone under the age of 21 to create an account or use the service. We do not knowingly collect information from any minor.
Age is verified during the registration process. If we become aware that a minor has created an account, we will immediately suspend that account and permanently delete all associated data.
If you suspect that a minor is using our platform, please notify us immediately at [email protected].
10. Policy Changes
9u777 reserves the right to amend this Privacy Policy as needed. If significant changes are made to the policy, we will notify you in the following ways:
- Updating the "Last Updated" date at the top of this page
- Sending a notification to your registered email address
- Displaying a relevant notice about the changes when you log in to the platform
If you continue using the platform after the updated policy is published, that will be considered your acceptance of the new policy. If you do not agree with the updated policy, please request to close your account.
We always keep previous versions of this policy on record. If you wish to view a previous version, please make a request through support.
11. Contact
If you have any questions, concerns, or data-related requests regarding this Privacy Policy, please get in touch with us. Our support team is available 24 hours a day, 7 days a week to assist you.
Contact Us
Reach out to us through the channels below for any privacy-related matters.
When submitting a data request, please provide your registered email or username so we can verify your identity promptly. For privacy-related complaints, we will endeavour to provide a written response within 30 days.
For more information, you may also visit our Terms & Conditions, Responsible Gaming policy, and FAQ pages.